Human Resources – a partner and a trustworthy ally. The role and importance of internal communication. There are a lot of opinions about what the role of Human Resources needs to be in the modern business. There is one opinion, however, which is crystal clear – Human Resource Management deal with humans.

There is nothing clearer, which separates us from all the other biological species on this planet than communication – the ability to speak, to listen, to understand, to disagree, but above all, to communicate between ourselves for everything and everyone. To remove that opportunity means to take the most human side from us, to take the possibility to be something different than animals on two legs. Even when we talk “to ourselves” we are, in fact, communicating between the conscious and subconscious, between logic and emotion, between ourselves and our ego.

When we talk about the workplace, communication is vital and important. I cannot show this paper, unless I ask someone to read it. No one will read it, if I do not say that it exists and so on. A lot of people and professionals, often say “I know what she will say” or “I know what he thinks”, but the truth is, and it is a fundamental truth indeed – “I am no one else on this planet, but myself and I am not in no one’s brain but my own” and most importantly “I will never, in any way know what another person thinks, wants or does not want, unless I ask”.

To ask is simple, if the goal is just to ask, like when we meet our neighbor down the street and ask “How’s it going”. On the other hand, asking someone how he is, and receiving a, more or less, honest answer is something very complex. It requires trust, and trust is something even harder

In a slightly more operational view, trust consists of the following factors:

- Information (who is asking and why)
- Security (what can and cannot follow)
- Experience (has it happened before and what happened then)
- Result (I trusted, let us see what you will do with my trust)