Monday, 3 September 2018

Turning 30, from a professional point of view


Turning 30, from a professional point of view

Does the blog of a young HR professional, become the blog of a HR professional? A story of a journey, that is just beginning and 30 professional and life lessons to take home.







After a 2-year break from my last article, for various personal and professional reasons, I decided it is perhaps a good time to incorporate my own analysis and conclusions at the dawn of my 30th birthday and what it means, if it means anything, from a professional point of view. The below article is focused on a business overview of the milestone, that is moving from your 20s to your 30s.

Turning 30 is a moment that many consider important, in their lives. From a professional point of view, however, the real question is not – does it matter, but rather what it means.

Since speaking in general or about anyone else can only be an assumption, as always, I will use my own experience as the example and source of information for the below.

I have decided it is perhaps best to divide the article into 3 main topics:

1.       What I thought my professional life would be at 30 (The Dream)

2.       What my professional life and experience actually is at 30 (The Reality)

3.       What are the 30 most important lessons, that I have learned that might help more professionals worldwide (The journey is more important than the destination)



One of the great many lessons that I have learned so far in my life Is that people rarely remember a PowerPoint presentation, or pie-charts, but they always seem to remember a story. So, let me tell you a story ….



The dream




              We all start with a dream, not a goal, but a dream. Not that there is too much of a difference, however even if we have a plan (which many would agree is the difference between the two) I am sure you would agree that at the age of 4, that plan would probably lack the necessary steps and actions necessary for achieving your dreams. Of course, many would say - how many children have dreams or life goals, let alone business ones – the real answer is – not a lot, but I did.

              I was perhaps a bit fortunate, or not, to be born in some of the direst times of my home country and as such, my family and the society I lived in – post-communist Bulgaria. Almost complete economic collapse, a divided society, food and basic commodities deficits and an uncertain future was how I would describe my early life, but it comes with a “however”.  Many would say – how could you say after the above description that you were fortunate, but as I said – there is a however. The however was, that after living for 45 years under a dictatorship, I was born and grew up with the most important value – hope. Hope that the worst is behind us, hope that with hard work, a brighter future will come, hope, that our destinies are finally our own. I am certain, that a childhood of comfort, of many toys, of a care-free life, that perhaps many children in the developed world had, would have been better, but there is a strange sense of motivation for one’s own development, when your childhood is 500,000 people protesting for democracy, when you see what it actually takes to make a life out of nothing, when your role models are your own parents providing you with a good education and values in times of absolute chaos. I cannot say that I was deprived of my childhood, but I can say that I was given much more – a very early lesson, that if you want something in life, you will have to dedicate yourself to it, no matter the cost, the risks or the journey to it. My parents dream, was for me to have a better life than the one they did.

              It was from that point, that instead of children’s books I was listening about self-made people of success and what I learned was that most of them, were not people of privilege, but rather people of vision, of self-sacrifice, of dedication, but above all – professionals, that not only endured the hardships of their early lives, which broke many others, but they took all the pain, uncertainty and unfairness and made them into people of success.

              I was privileged in the sense, that both of my parents were not only well educated but were also people of vision. They knew something, that for a parent must have been hard – that even though they were now living in a democratic, market-economy and law-abiding society, it will take decades, at least, before they and myself can live the “normal” life, that we considered most people in the West were living. As such, the first dream that they incorporated in me and that I took as my early life’s mission – was to immigrate and educate myself abroad. (The old system, cannot teach you how to succeed in the new one).  It is perhaps a horrible thing to say that leaving everyone and everything you know, on the sheer hope of a better life, is a dream, but only 7 years after the political changes, after the now self-declared socialists (who were the same people that “governed” the country of the last 45 years) brought the country to bankruptcy, it was clear that my parents hopes have been corrupted and sold out. From that moment onwards, I knew there is only one way for me and others like me – a one-way ticket.

              Since the USA was the role model for opportunity without limit, (regardless of your view, what is America, if not the shining example of how people who work hard, can not only create a great life, but also one of the most successful and established countries in human history), I followed the business model that 1990s America was promoting, at least for people who have not invented something amazing, which sadly I have not – get a good education, work your way through the corporate ladder to the very top and then change the world.

              Here comes my real goal, and I expect many would laugh here - I wanted to become the world richest man. It is a vague dream, unless you know why, of course. I wanted to achieve this, not for some grand world-domination goal, or prestige, or sheer mercantilism, but because I knew that money makes the world go round. In reality, and it took me many years to understand this, I was just following my father’s dream – to live in a civilized society with endless opportunity, which was his fathers dream before him and his before him. They were unlucky, because they were and are also man of vision, dedication, hard work and risk takers, but they were deprived of any and all chances in a dictatorship. So many years later I realized, that I wanted to have it all, not for myself, but so that one day someone with my last name can set his or her own goals, regardless of what they are. (but I will get to that a bit later)

              So, rolling the clock 10 years later, I was almost 18 years old. I had learned English to the level, of which it could not be distinguished that I was not a native speaker. I read endless amounts of literature and study books on history, politics, economics, business, psychology and other subjects of that sort. I knew what an international career would take – adaptability, tact, communication skills, analytical behavior, hunger for knowledge and experience, comfort in uncertainty and dedication. I ignored all the self-destructive “habits” that young people growing up, not just in Eastern Europe, do – excessive drinking, smoking, drugs, fighting, crime or other endangering activities. I even stayed away from serious relationships because I knew I could allow myself to “fall in love” and abandon my dreams. At the end of the day, the road of ambition is a road for one. (I would hate to lie and say I did not do all of the above, but I can say with a hand on my heart it was never excessive or dangerous). 
I had a simple risk assessment matrix when faced with anything:

1.       Will it get me closer to my goal or further?

2.       Can it endanger myself or my goals?



Simple as this. That is, what I learned another 10 years later, called strategic management – to align all your actions and activities to a single tangible goal.

Most people would call it crazy – to deprive yourself of the simple “pleasures” or stages of a young life, but most people lack the necessary lessons in history, about those that wrote it and how they lived their lives. Or as the below goes:





Always remember – that most people will live their lives like a leaf in a stream, going somewhere, pushed by the current, not themselves. People told Rembrandt – “You will never be an artist, you have only 1 ear. He replied – Sorry, I cannot hear you”. Today I think we all know who Rembrandt is, but I do not think if anyone remembers his critics.

It was with a sense of achievement that I can say that at that stage, everyone would describe me as one of the most dedicated, hardworking, intelligent and ambitious young people they know. But it was time to start the real journey.

I am sure that a 3-page introduction to my story might be a bit too much, but how can you understand my goals, if you do not know what made them goals.

So, to answer the initial question – what I through my professional life would be at the age of 30, the answer is – a well-educated manager, in a large corporation, in either a West European country or the USA, with a track record of success and already established the basic needs in life – a house, a car and enough money in the bank, not to worry if and where I work.

And so, the journey started – I started my BBA in the Netherlands, studying International Business and Management. Luckily for me the education in the Netherlands (which is categorically one of the best I have seen) allows you to experience in your first year all the specialties, so I found HR – a fantastic combination of business and psychology, relying on the only resource that will never stop developing – the human being. (Of course for most people, HR are a few ladies and gents who sign your contract and can advise you on your sick leave, but of course this is not even close to what real HR is, or at least the HR that I was educated in) As a pragmatic person I also measured that it is internationally applicable and I can get a starting job in it, almost anywhere. Thus, started the idea of a “young HR”. I was taking every lesson, team-based project, piece of literature and opportunity. I was blessed to have some of the most forward thinking “revolutionaries” in the field as my teachers, who did not teach us the what, the how or the where, but they thought us something more important – to always seek “the why”. To dissect every situation to its core until key problems or solutions immerge and to then use our own business knowledge and attitude to transform them into ideas and projects to the develop the business we were in. For most of my fellow students, it was just an education or the “bla-bla” that 4 elderly Dutchmen were paid to do, but for me, it was the final academic gift that I needed – the tools and mindset to jump without fear, to see opportunities everywhere, to know that the world is a sandbox and everything and everyone in it, can be shaped, by those who know what they are doing.

So far, so good, right?

Almost. Life has a sense of humor, especially for those who make plans. It was 2011, the financial crisis was at its peak, I was still no one from nowhere, who also needed a work permit. So, all my “greatness” was unfortunately hard to put on a CV with zero (relevant) work experience. I was facing the hard truth that most graduates understand, that in the university you are being prepared to be a director, or at least a manager, but in reality, making coffee for a boss might be a bit high level job, for you to get, right now. Basically, I was in the classic loop:







              After a 4-year degree in one of the most expensive countries in the world, you can imagine that just sitting and waiting for someone to hire me was not an option. I had to go back to my home country, which I swore I’d never do and get a local job, which is what I also swore I would never do. But then I asked myself – would Warren Buffet, Bill Gates or Alexander the Great complain about it if that happens – I rather doubt it.

              So, I got back and rolled up my sleeves. I quickly understood that having a top foreign education, good command of a few languages and all the necessary soft-skills in a severely underdeveloped country, is actually the perfect playground to put all my academic knowledge and skills to the test. I have written a few articles on it and considering the length of this already, I will skip the details of this part – but I got it all – experience, knowledge, influence, money (not Jeff Bezos level, of course, but enough to live as good as possible) and above all – self-confidence, that no matter where, how or in what position, as long as I keep focus on my goals and take every opportunity - I will succeed.







              By the age of 26, I had already experienced every field of recruitment and HR I could and was time for me to move back to where I knew I had to be – abroad. I even found a girl, that believed in me, as much as I did, and she followed me there. We established ourselves in the UK, a perfect location for development, career opportunities and high income (you can refer to my previous article comparing recruitment in Bulgaria and the UK), so you could say I was back on track. I worked hard, pushed even harder, provided for ourselves and established myself in the business I was in, as well as integrate into the British society.

              A quick milestone check could motivate me, that I am right on track – better, more knowledgeable, more hard working, more dedicated than ever. With every single job I doubled my salary, I was and am respected, I got every opportunity I asked for. And then something happened.

              You can say, that the birth of my son, was a key point in the re-alignment of my goals, or perhaps the moment, in which I actually understood what my goals really meant. I did not care, if I would end up rich or not anymore, If I would be a man of success or of respect. All I wanted, was for him to be happy, healthy and to have a better life, than the one I had.

              A child is an incredible source of motivation – I worked harder than ever, I was more focused, more dedicated, I was relentless in my pursuit to provide a good standard of living. I no longer cared about the 11 months of rain, the boring lack of social life or even the constant discrimination that East Europeans have to endure these days in “Brexit” Britain.

              But, as the saying goes – “life is what happens to you, while you’re busy making other plans”. My partner and I decided that our lives are to go their separate ways, but having a child and being a responsible father, meant that I must go back, yet again, to the one place I never wanted to end up – back “home”. Worse yet, now that I have a child, that I love more than life itself, I knew that it will be the end of my dream of an international career.



          The reality




              So here I am, a few days away from my 30th birthday, the milestone, which was to be an indication of how close I am to the dreams I always had. I love saying that every situation in life is like a coin – with two sides of the same thing.

              On one end, you can evaluate my situation and a reality check will tell you this – I am not abroad, I am not the manager, chairman or CEO of multi-national corporation. I probably have less than 5,000 euro to my name, live on rent, drive an old car, see my child 2 days a week, I am stuck in my home country, this time for good. A bit gloomy, is it not?!

              On the other hand, however, I am still 29 years old. I have the best HR education I could have gotten. I have a successful career of over 7 years in 4 countries on 2 continents. I have thrived, succeeded and left a mark in every job, project or person I have worked in. I have all my friends, family, colleagues, my lovely son a few streets away. I have enough income to live on the same standard that middle-class in any developed country lives on. I have read more books, met more people, learned more lessons than most people will in their entire lives. I am working in an international organization with professionals from all over the world, where I am respected, where I leave an impact on a daily basis and develop the business, the team and myself. I help without expecting anything in return, I smile every day and thank God for everything in my life.

              So … did I become a man of success? I do not know, it is for others to say. What can be measured is if I am a man with high net-worth – and I am not. But the most important lesson, that I have learned, the most important lesson that you could and should learn, is that worth and value are two different things. That the real value in life, is not the money or resources you can achieve. It is not the career or setting you thought you would have by now. It is not the recognition you desire or expected. The real value is taking the lessons of life, of business, of hardships and happiness and using them every single day, with every single person, to make your life and theirs – better. To keep learning, to keep working, to keep believing, to keep dreaming. To never stop pursuing your goals, to be able to adapt them to the environment and stages of your life, to never quit.





Should the blog of a young HR professional become the blog of a HR professional?




              Now that I am almost 30, many would say yes. I, however, will have to disagree. Age, youth or even success is merely a point of view. You are young, as long as you keep learning, keep experiencing, keep building, keep fighting, keep loving, keep believing, keep hoping and keep knowing know little you know. I hope I will always be a young HR professional. I hope I will never learn enough to be satisfied or achieve enough to be contempt.

              Of course, I am no longer a young and promising “kid”, who uses his knowledge, passion and charisma to achieve the business goals of the companies he works in. I have to take a senior attitude towards all the tasks and matters at hand – where I would allow myself to complain 7 years ago, today I have to show positivism for the others around me. Where I would not care how long my job would last 7 years ago, today I know I have taken responsibility to the people I work with. Where I could watch movies till 2 a.m. or have a mid-week night out 7 years ago, today I know I have too many peoples’ faiths in my hands to jeopardize that. Where I knew I can always ask someone more senior to do something instead of me, today I am that guy. Maturity in professionalism is understanding the impact of your actions on a large scale, being selfless, keeping your word and being an example of what you want to see in people.

              Am I going to achieve my lifetime goal – to become the world’s richest man – I rather doubt it. But then again, was it ever my own goal, or just the expectation of so many previous generations – I guess it never was my goal. So perhaps, it is finally the time that I have understood what my goals are. You may ask what they are, but the final lesson that I will share with you is that there are 3 things that no one should know about you – your income, your private life and … your next move.



The journey is more important than the destination


30 professional and life lessons, from a young HR




              I guess the story got a bit too long, perhaps not as professional or business oriented, as some of my previous articles. 10 years ago, I would have loved, instead of reading the above to have the cheat-sheet of 30 important, or not, lessons to take home. Today, however I guess I know why authors and professionals write stories – because you can memorize facts, but if you want to learn the lessons of life and business, you will have to experience them … or at least read a story (which, by the way, contains exactly 30 life and business lessons).

Thursday, 21 April 2016

Recruitment in Bulgaria and the UK: 2 countries on 1 continent, yet 2 different planets

Recruitment in Bulgaria and the UK
2 countries on 1 continent, yet 2 different planets

It has been a while since my last post and there is a valid reason why – I moved to country where you do not have 4 out of 8 hours free to do what you want regardless of the business or position you are in. Long story short – I moved to the United Kingdom of Great Britain and yes, it was the right move.
I will not waste your time on the reasons behind moving from Bulgaria to the UK or how the UK is better, because anyone with the slightest bit of common sense can answer that, but what I would dare do is a comparative analysis of my impression and observation over my last 2 years in Recruitment since they are almost equally divided in both countries.
I believe that there are 3 key points of comparison that need to be observed: Markets (as the key “playground” and candidate pool); Recruitment process (as the main part of the job) and Company culture (as a proud HR I believe it to be how and what shapes the business and work process)


The Markets


                Someone once said that “without data, you are just a man with an opinion”, so respecting that statement I believe I have to start with some facts and figures:

United Kingdom
Bulgaria
Population
64,716,000 (68,000,000+ real)
7,202,198 (6,200,000- real)
GDP[2]
$2.679.000 billion
$47.167 billion
GDP per capita[3]
$41,158
$6,581


                As it can be clearly seen from the data, the two countries are close the best and worst in Europe (that is, if Britain decides not commit national economic suicide and leave the EU in June, this year) when it comes to economies, population and GDP per capita. I decided it will be a waste of time even going into the cultural analysis (although I will mention some important things in the company culture segment, later on) since this article is more business oriented rather than something else, as previously mentioned. However, since data can be found read and analysed anywhere I will describe what being in each market feels like, as the feeling truly is like being on two different planets:

Bulgaria


                It pains me to say it, as I am Bulgarian, but the recruitment market in Bulgaria is as close to dead as possible:
-          Large companies and corporations scrambling whatever top specialist are left in the country and organizing them in outsourced departments in mostly accounting, IT and customer service support with various languages (usually for a few years before realizing what a horrible mistake they have made and closing business or leaving it in the “well prepared” hands of the locals)
-          Small and Medium companies ran by people without the necessary qualifications or experience in a highly unregulated market filled with governmental corruption, irresponsible and even illegal competition
-          Completely unqualified, uneducated (even with bachelor and master degrees (which have 0 value due to outdated education process and materials), unmotivated and underpaid work staff, most of whom believe at the age of 25 they have to be a manager (which to them means not working). Combine this with the fact that getting employed over the age of 45 is close to impossible (at least in the private sector, the public with average salaries of £200 per month is not an option) and you get the gloomy picture of 7-10 flights a day from the Sofia airport to the UK alone.
-          There are still educated people, however, or young and ambitious, however they usually spend a few years before either being offered a job abroad, getting depressed and leaving or adapting the local “culture” and becoming like the above mentioned “work force”.
-          I do have to say something positive – if you are good at what you do, have the right contacts and are well educated you can be exceptional in your job, but with the close to none career opportunities and poverty level salaries – does it really matter?!
-          The verdict - there are 2,5 million Bulgarians working abroad (officially, probably many more) and 2 million Bulgarians working in Bulgaria (officially, probably less) and that imbalance is getting bigger due to those factors (and that’s even without mentioning politics, crime, general economy or the state of the society)
Moral of the story: if you are in it – leave; if you are outside – never do business there (I’s still highly recommend tourism, though)

 The United Kingdom


                The British people have and expression – “ buzzin’ ” and it describes the British recruitment market best – it is buzzing:
-          Almost every company is outsourcing its recruitment and payroll and this has created an endless amount of recruitment agencies and payroll agencies in every sector, every city, every position and every industry
-          Due to the large amount of businesses and candidates we can easily say there are at least 100 agencies in every industry – logistics, warehouse, IT, accounting, Medical (where I was fortunate enough to get my job), dental, marketing, HR … literally every sector has its own agency, recruiter and databases
-          Highly regulated market, which while making things a bit difficult, makes business and recruitments safe, easy and straight-forward
-          Such a high supply and demand that you can actually open an agency today, get a client and a candidate tomorrow and do your first booking within a week
-          Temporary staffing and out staffing are also on a whole new level, compared to Bulgaria, at least and generate billions in revenue for staffing and recruitment agencies.
-          Highest salaries and commissions in Europe, with the strongest currency (for now) allowing you to buy a car every month or go on a holiday in the Canary Islands every two months
-          Of course, I have to say something negative as well – competition is there, or let me rephrase this – it is everywhere, it is motivated, young or experienced and it will do the dials or meetings you will not! (Competition, however makes you better and is the only way forward, so I do not see it as negative but as a sustainable continuous improvement)
Moral of the story: if you are in it – stay; if you are on the outside – come ASAP!

The story begins


                From the short analysis above it is more than obvious that doing and working in recruitment in the UK is an endless opportunity for making money, business and expansion, while, unfortunately the situation in Bulgaria makes things close to impossible for a sustainable business. When your country is underdeveloped, your work force has long immigrated or is immigrating and your companies are managed of whoever is left (who are far from the cream of experts) it is a bit difficult to imagine recruitment, but if we must, let us look at the recruitment process …

Recruitment process


                The recruitment process in almost every country is exactly the same (Graphic below) mostly because it is oriented towards getting the same information, from the same people and getting the same results. In a common European market and with growing international business practices these processes should also be the same in both countries (and to a large extent, they are). We have to look however to the differences rather the similarities to see what exactly separates the two (and you will see it is not just the completely different markets!)
                


                In order to see exactly where the differences are, although it might be a bit too “square”, I have decided to present the analysis in a graph, while still using the above six steps of the basic recruitment process (I allowed myself a bit of a sense of humour, to mask the tragic reality in some parts):

United Kingdom
Bulgaria
A sales team or a recruiter approaches a company that has a need

A sales team or a recruiter approaches a company that has a need (in some industries, such as the one I am in – Medical recruitment, hospitals approach agencies, with whom they work with jobs/posts)
50% of the time it is that, although it also adds the long process of explaining what recruitment is; why the CEO (who is also HR, accountant and many other things) cannot do it on their own and how it will actually save costs; the other 50% it is using personal contacts and professional (or political) connections to reach a company
They outline together the necessity for a role/position/job
The company is usually well aware of what they need, how much they are going to spend for it, what the job requirements and expectations are and the salary is clearly stated (which is usually greater than the market). The only job the recruiter has to do is actually make sure he or she understands them in full.
In large companies the HR has been told in about 3 sentences what is needed, neither of which he or she understands, so the recruiter has to guess what is needed (which is usually wrong); In smaller companies the client doesn’t really have an idea of what they need, or they are aware such people exist only in the mirror, so the recruiter is looking for a long lost twin brother or nothing. Salary must never, ever be higher than the market, which already brings it down to the poverty line
The recruiter finds a way to get candidates

Here, regardless of competition, the job gets easy – massive databases (which have been well developed); excellent professionals; numerous job sites and job boards; job fairs; headhunting; etc.
Interviews are done over the phone (or not done at all, in Medical recruitment at least); and in rare cases, personal interviews are held.
1 job website that everyone uses with the same candidates for every job (yes, the same people applying for jobs from waiter to CEO of IBM Bulgaria); no or paper folder database; scares professionals and basically unless you know the right people you won’t find who you need (which is not the end of the world because your target group is the same for every job (24 year old with 10 years’ experience, 2 foreign languages and £300 monthly salary expectation)
There must definitely be at least a 3-4 interview process (all of which in person), regardless if the job is for a car mechanic or a CEO.
The recruiter then sends a selected few of the candidates to the client
There isn’t much difference here
There isn’t much difference here
Client approves (most times)
A simple confirmation or request for a second interview is sent, confirming the booking or declining the candidate with further requests
Regardless if the client hates or loves the candidate, they will always want more candidates; cannot make a decision and Is still hoping you will find someone to work for free. If they are okay (rarely) they will call you and you can hope for a contract, one day.
Recruiter invoices the client and makes a % of the payment to their company
Simple invoices are done based on the original contract. They are usually paid in the same week or month, in full and the recruiter takes a pre-determined % (usually starting at 10% and going as high as %20) Commissions are paid monthly and in full.
If there was an original contract (which is rare), it is delayed for 3 months, before not paid or forgotten. In most cases the invoices are paid within a few months (some are never paid). Commissions are paid quarterly, if paid at all, they are kept to a minimum – 3-7% and are usually decreased, if there are expenses, financial problems or if the manager decides to do it.

                I do have to say this – the above is more of a dramatization, rather than a description. Of course, most companies operate normally in both Bulgaria (except the part of finding candidates and interviewing which is 100% correct!) and the UK. But the image I want to create is of a very organized and professional market on one hand and a under qualified and overly confident filled market, on the other. Since the market situation was not enough to show the clear domination of the recruitment process in the UK and this analysis was needed to show the almost complete lack of professionalism of the Bulgarian recruitment process, we now have to take a look at the final aspect of the analysis – company culture.

          Company culture


                How can one describe company culture? Every company is different, but usually company culture is the accumulated values and practices within an organization, that are allowed, promoted and tolerated. I found this very descriptive and “heart” -warming picture below that probably sums up most of them:

                In a less scientific and more “human” answer – the company culture is what management has decided to use in order for you to stay motivated, empowered and productive. As a hard-line representative of the school of HR, I do believe it is the essence of whether or not you actually feel good at a job or not.
                Here I have to take a serious note – every company is different and every company has its culture based on what they believe is the right way of work. No company or CEO ever makes company culture bad on purpose, most time they just do not know any better. There is a significant difference in the same type of cultures, which I have been in, in both countries.

“The Bulgarian Recruitment Agency”


                There is a political description of a certain set of politicians in the past known as the “happy amateurs”. I do have to say this description fits quite well the experience that I have had.

                The atmosphere and company culture was undoubtedly very positive and friendly. All young people, from different backgrounds and experience (or lack of, most of the time) trying to do the impossible in a hard market. Several interesting things that I noticed was:

  • -          Day one – no real expectations, directions, guidance, but an offer for support. It is interesting when you have no idea what to do (first job in recruitment, at least agency recruitment) what support you can ask for?!
  • -          When dealing with work, it was a “madhouse” of lack of organization. Basically everyone is free to do whatever they want as long as they bring some results in (maximum or target wise was never expected)
  • -          Communication, while friendly, is easily escalated as everyone is very touchy and every criticism or comment is made into a problem and a personal issue
  • -          There is no direct management, although there is a "manager", so it is easy for things to go out of hand or even worse for people not to be able to work (I openly admit I had occasions when I did not work for hours, and I was far from the only one). Unfortunately there are intelligent and experianced top management, but they are usually too busy with business delopment.
  • -          Whenever there were projects or group work to be organized, things almost always got out of hand, as everyone wanted to participate, or worse yet no one did. Without clear management or directive it was one person shouting on top of the other demanding participation while not offering anything. End result was as loose plan and a few upset people
  • -          While I do not want to sound sexist in any way, since the team was mostly made of female colleagues the general atmosphere was happy and friendly, while speaking behind each other’s backs was the daily routine
  • -          Whenever results are not achieved, however, friendliness goes through the door in an instant and a more hostile “you are at the door” attitude is applied and you are left wondering: what now?
  • -          Last but not least, whenever you have an issue with someone, it is delayed until boiling point then there is a chat and nothing really changes. So when you come on the next day you still feel either bitter or happy depending on the day before.

All in all


                The company atmosphere was aimed at friendliness and equality, but what it generated was a difficult setting to do any sort of business and without a clear direction it was a “chaotic-order”. You walk in desperate to do anything and leave now knowing if you have.


“The UK Recruitment Agency”


                I am sure by this time most of you have already seen “The Wolf of Wall street” (no hidden advertisements here). This is what describes well the agency I am in (at least in spirit, without anything illegal, of course).
                Hard working men and women, money hungry, productive, aiming for more every day and in a clear setting of equal opportunity for achieving results. Several interesting things that I noticed was:
  • -          Day one – full explanation of the legal framework you work in. Induction of what to do, how to do it, what to expect and most importantly – while greatness is expected of you, everyone is aware greatness takes time and no artificial pressure is made
  • -          When dealing with work it is a “madhouse”, but I dare say a “madhouse” you want to be in – everyone is pushing hard for their work, their results and what is needed. You can literally feel the energy in the air and it takes you. It puts you for uncertainty to: “I want to be better”
  • -          Communication is direct and straightforward, no one is your friend, but everyone will tell you want you need to do, or what you can improve on (no criticism, no pressure, and just straightforward feedback for continuous development). Lots of jokes and smiles, but only to accompany the hard work
  • -          Management is direct, intelligent and adaptive – they will tell you exactly what they want, they will adjust it so that it fits your experience or know-how and you will know what needs to be done, without having doubts about it
  • -          Projects are carried out by top management and you are left with only one thing – do your job and make money
  • -          While I do not want to sound sexist in any way, since most of my current colleagues are men, there is a lot of “dressing room chemistry”, jokes and whatnot, but no one takes it personally. If something becomes too much or sensitive it is cleared then and there, moved on and no one gets back to it.
  • -          Whenever results are not achieved, there is a polite normal chat, without any threats, only productive plan how to get you to where you need and at the end of the day want to be.
  • -          Last but not least, you go home with a smile, regardless if you made a fortune or you did nothing and you come on the next day ready to go at it again!


All in all


                You go to work to do your job. You laugh during the day. You spend your time in an environment created to make money, to keep you focused and to make you deliver results. You walk in knowing what you need to do and you leave knowing what you have done.

The comparison (no need for long descriptions)


                

Final words of wisdom


                What can I say that has not been said already?! It is clear that there is a significant difference in both countries, work processes, markets and company cultures.
                In both countries recruitment is a large business segment working towards achieving great results, making money and leaving a mark, but while in Bulgaria recruitment is still making its first steps, in the United Kingdom, recruitment is an indivisible part of every business and every market.
                Perhaps one could say that with another 50 years of market economy, the recruitment in Bulgaria will be on the level of the UK, but the question is – in 50 years’ time, will there be anyone left on Bulgaria who can and want to be on that level, or in 50 years where will the UK market be?! It is one thing to be starting something and establishing it on a new market, but when you are against all odds of market, economy, population and money it is a swim against the tide.
                On the other hand, recruitment in the UK is a money-making juggernaut business, with a clear direction, clear set of rules, clear goals and definitely – a clear attitude to achieve anything.
                So unfortunately, these 2 countries may be on 1 continent, but when it comes to recruitment they are, without a doubt, on 2 different planets.






[1] CIA Fact book 2015
[2] Real
[3] Real